Terms and Conditions
Effective Date: 8/24/24
1. Introduction
Welcome to Phoenix Rising Home Bakery. These Terms and Conditions govern your use of our website, services, and any orders placed with us. By using our website or placing an order, you agree to be bound by these Terms and Conditions.
2. Cottage Food Laws
Our bakery operates under Kansas Cottage Food Laws, which allow us to sell non-potentially hazardous foods directly to consumers. These laws require us to inform you that:
• All products are made in a home kitchen that is not subject to inspection by the Kansas Department of Agriculture.
• We do not prepare or sell potentially hazardous foods such as those requiring refrigeration.
• Labels on our packaging will include the statement: “This product was produced in a home kitchen not subject to state licensure or inspection.”
For more information on Kansas Cottage Food Laws, you can visit the Kansas Department of Agriculture website.
3. Products and Ingredients
• Our products are handmade, and slight variations may occur in appearance and size.
• We use high-quality ingredients, and any specific dietary or allergen information will be provided on the product labels. Please read these labels carefully.
4. Orders and Payment
• Orders can be placed through our website, by phone, or via email.
• All orders must be paid in full after the order is verified and you are sent a final confirmation.
5. Delivery and Pickup
• Delivery is available within Kansas City metro area for an additional fee.
• Pickup is available at our house in Prairie Village during designated times.
• We do not ship our products outside of our local delivery area due to Kansas Cottage Food Laws.
6. Cancellations and Refunds
• Cancellations must be made at least 48 hours before the scheduled pickup or delivery time for a full refund.
• Refunds will not be issued for cancellations made less than 48 hours before the scheduled pickup or delivery time.
• If you are unsatisfied with your order, please contact us immediately. We will work with you to resolve any issues.
7. Allergies and Dietary Restrictions
• We are not a nut-free, gluten-free, or allergen-free kitchen. While we take precautions to avoid cross-contamination, we cannot guarantee that our products are safe for those with severe allergies.
• It is your responsibility to inform us of any allergies or dietary restrictions at the time of ordering.
8. Liability
• We are not responsible for any adverse reactions to our products, including allergic reactions or illnesses. By purchasing from us, you assume all responsibility for any risks associated with consuming our products.
• We are not liable for any damages, losses, or injuries arising from the use of our website or products.
9. Intellectual Property
• All content on our website, including text, images, and logos, is the property of Phoenix Rising Home Bakery and may not be used without our written permission.
10. Changes to Terms and Conditions
• We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated effective date.
Privacy Policy
11. Introduction
Phoenix Rising Home Bakery is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://phoenixrisinghomebakery.com. Please read this policy carefully to understand our practices regarding your personal data.
12. Information We Collect
a. Personal Information
We may collect the following personal information from you when you visit our website or place an order:
• Name
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely by third-party payment processors)
b. Non-Personal Information
We may also collect non-personal information that does not identify you specifically, such as:
• Browser type
• Operating system
• IP address
• Pages visited and time spent on our website
13. How We Use Your Information
We use your information for the following purposes:
• Order Processing: To process and fulfill your orders, including confirming availability, verifying details, and communicating with you.
• Customer Service: To respond to your inquiries and provide customer support.
• Marketing: To send you promotional emails, newsletters, and other marketing communications (you can opt out at any time).
• Website Improvement: To analyze how our website is used and improve its functionality.
14. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
• Service Providers: Third-party vendors who assist with payment processing, order fulfillment, and website hosting. These providers have access to your information only as necessary to perform their services and are obligated to keep it confidential.
15. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you interact with our website. You can control the use of cookies through your browser settings.
16. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated effective date.
18. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Chelsea@phoenixrisinghomebakery.com
Disclaimer: This document is intended to provide general information and is not a substitute for legal advice. Please consult with a legal professional to ensure that your terms and conditions comply with local laws and regulations.